Wrong item or a problem with your order?
Every tee is made to order in 7–14 days. If something isn't right when it arrives, message us on LINE within 7 days and we'll sort it out.
1We sent the wrong item
Design, size, colour or fabric doesn't match what we confirmed in chat
- We send the right one and pay shipping both ways
- Don't want to wait 7–14 days for a remake? You can take a full refund instead
- Keep the wrong item, no need to send it back
2Production defect
Print peeling, cracking or smudged, split seam, hole in the fabric
- We remake it or refund you, and pay the shipping
3The size doesn't fit
We sent exactly what you ordered
- You can exchange the size once. You pay shipping. The tee must be unwashed, unworn and still tagged
See the size chart · Not sure about your size? Message us on LINE before you order
4Parcel lost, not received or damaged in transit
- We follow up with the courier ourselves. If it's confirmed lost, we resend or refund you first
5How to report
- Within 7 days of receiving your order, on LINE @284pcnra
Send us in chat:
- Order number or the name on the order
- Photos of the tee showing the size tag and the problem
- A photo of the front of the box or mailer
We recommend filming your unboxing (optional)
We reply within 24 hours · Refunds within 15 days of confirming the case
Report on LINE6Not covered
- Damage from washing or ironing the wrong way, e.g. ironing directly on the print
- Reports after 7 days (clear production defects are considered case by case)
Made to order in 7–14 days · Shipping ฿50 · Free shipping on 2+ tees · Sizes M–2XL, ±1–2 in